What you tell yourself has true power. Really. It’s like a magic spell, and not a good one. In this video you’ll hear some of the “spells” I and many other business owners have put on ourselves to prevent us from creating the businesses—and lives—we’re meant to have.
Of course, it’s not just business owners who have these kinds of negative spells running in our minds. As far as I can tell, everyone has at least some. They get called different things like: • Negative Self-talk • Limiting Beliefs • Cognitive Distortions • Inner Critic and more.
The thing is, these spells aren’t just harmless words, they actually hold you back from reaching your big goals.
In the video I tell you about one of my personal favorite negative spells (that slows down a lot of business owners) and what I did to change it.
I’ve countered my own spells, and you can, too. Watch to find out how.
Then really listen to what you tell yourself. You might be surprised. And when you’re ready to lift those negative spells you’ve put on yourself so you can create the life you are meant to live, email me. We’ll set up a call to talk about what’s going on with you and see if I can help.
I met a woman who dreamed of creating beautiful jewelry but didn’t because she was “lazy.” Or so she said.
The truth was she was following a “rule” given to her years ago by someone else—someone who was no longer even in her life.
If you are not living the life you’re meant to yet, it’s not because you are lazy or stupid or lack motivation or don’t deserve it or any of the other negative, nasty things you’ve been telling yourself.
The reason you procrastinate, avoid taking certain actions or even sabotage your own efforts instead of going after your dreams is that, like the woman I met, you have an internal mental block that you may not even know is there.
Watch the video to find out how I know that’s true.
In my last two tips I’ve described the benefits you get from using optimistic explanations when you have setbacks in your business (“What Optimism Will Get You”) and what the elements of such an optimistic explanation are (“The Elements of Optimism That Can Unblock You”). I have culled this information for business owners from Martin Seligman’s classic book Learned Optimism, which is filled with ways to use optimism in multiple areas of your life. I recommend going to the source if you really want to dig in and make significant change to your whole life.
Of course, some people are naturally optimistic. If that is you, you have my permission to skip the rest of this post. This post is for the rest of us. It shows us how to develop an optimistic explanatory style to use when things go wrong in our business so that we can avoid feeling helpless and instead keep our energy and motivation going.
First, a quick recap. A pessimist explains bad things that happen in her business as permanent (“I’ll never sell this”), universal (“no one wants what I have to offer”), and internal (“It’s all my fault; I’m horrible at marketing”). An optimist explains his setbacks as temporary (“My sales figures have gone down with the dip in the local economy, but they’ll go up again when the economy picks up”), specific (“The last person I talked to didn’t need my services, but the next one might”), and external (“She wouldn’t listen to my offer all the way through; now must be a bad time for her”). For more examples of what this looks like, check out my last article.
Seligman has an involved technique using the ABCDE model from cognitive therapy to recognize and change your pessimistic explanations to optimistic ones, but I’m going to boil it down to its essence here, which is the “D.” “D” stands for “dispute.” When you catch yourself overwhelmed or feeling like giving up when you have a setback, call to mind what you told yourself about it. You probably have thoughts like: “I’m such a loser;” or “Why would anyone hire me?” or “Nothing is ever going to work out.” Those thoughts feel pretty powerful—and true—don’t they? And they sap your energy for going forward, making you feel like giving up.
Now imagine that those words were being yelled at you by your worst enemy. They don’t feel so true or powerful now, do they? In fact, you probably would tell your enemy exactly where he got it wrong. It’s time for a big realization. You are your worst enemy. So dispute what you are saying the same way you would dispute it if it came from your enemy.
Of course, this is easier said than done. You’ve probably got years, maybe a lifetime, of practice coming up with such negative explanations. So Seligman provides four ways to dispute with yourself:
look for the evidence;
consider alternative ways of looking at what happened;
think about the real implications of what happened; and
decide how useful your explanation is.
What Is The Evidence?
So you have been telling yourself a lot of lies and half-truths with these negative explanations for what happened. They only feel true because they are coming from inside of you. But just because they feel true doesn’t make them true. I’ve heard of one ABCDE approach that describes “E” as “play detective and look for the Evidence.” Look for the evidence that what you told yourself is true or false, or likely to be true or false. Look for ways that it is overstated. Look for what the statement missed. Be Sherlock Holmes. Often you will find you jumped to the worst possible conclusion based on very thin evidence indeed. This can often come up naturally when you think about disputing what an enemy said.
What Are the Alternatives?
So you’ve told yourself that you are a total loser and nothing ever goes right for you because something went off the rails at work. I know, I know, it feels true. Stop listening to your feelings now and listen to your head. What are other ways to look at what happened? If you are having trouble getting started, go back to the list. You are looking for explanations of the negative event that make it temporary, specific and limited to what happened, and/or due to causes outside of you.
If this still has you stumped, ask a friend you trust to give her alternatives. Don’t argue with her, just write down her list. Some of her possible explanations will be acceptable as is. You can also use her ideas as a springboard to get your own creative thoughts flowing.
Once you have a few alternatives on your list, you can go back to look at the evidence. Which one fits the evidence you have best? Or if there is no evidence, recognize that you can’t choose between the alternatives. (“She just hung up on me. I don’t know if she’s mad about the report, just got an urgent message about her kid, or AT&T decided to take away my cell phone service again. It could be any of them.”)
What Are the Implications of Your Explanation?
Let’s say that your explanation is correct. Yes, this client has fired you and is never coming back because you screwed something up. Does that really mean no one will ever hire you again? That you have nothing to offer? That all your clients will pull their business and you will have to go into bankruptcy? That you will end up living under a bridge? Take a deep breath and stop catastrophizing. Go back to the evidence. Consider what is likely to happen. Then look at what you can do to improve the situation going forward.
How Useful Is Your Explanation?
Let’s say you got yourself dead to rights. You screwed up big time and it’s bad. Will thinking about that screw up now do you any good? Of course, if you make a mistake you want to learn from it. (“My presentation was really poor. I probably did my reputation some damage with that one. I need to get some help on developing my presentation skills and put in some practice before the next one.”) But what about just brooding about how bad it went; going over and over how you blew it? Is that really useful? Probably more likely it is getting in the way of things you need to do, so you need to stop thinking about it.
There are three great ways to get out of dwelling on a negative event:
Do something physically distracting, then force yourself to think about something else that can hold your attention. So, if you keep flashing on that awful presentation, splash cold water on your face or snap a rubber band on your wrist whenever the thought comes to mind. Then think about, say, what additional product your favorite client might need from you. For this to work, you will want to have your interesting alternative thing to think about worked out in advance.
Schedule a time to think about what is bothering you. Then, whenever you catch yourself dwelling on the event, you tell yourself “Stop! I’ll work on that at 8 tonight.” You need to actually schedule the time, it needs to be at least fifteen minutes, and you really need to sit down and think about it during that time for this to work, though.
Write down your troubling thoughts as soon as they come up. You can then come back to work on ways to fix the mess deliberately rather than having the thoughts come up and pull your focus at inconvenient times.
Of course, you could combine two or all three of these approaches to get the maximum benefit. Schedule a time to think about the negative event. Then, whenever a negative thought about it comes up, write it down, snap that rubber band, say “I’ll think about this at 8 tonight” and think about something else. Or just pick one approach. Whichever you choose, do something to get on with what is important to you and get out of the negative spiral of dwelling on a negative event.
So go ahead and dispute the negative things you tell yourself when things go wrong. Pretend that a drunk on the street just said what you told yourself. Tell him all the ways he’s wrong. Tell him what the evidence is. Tell him the big picture and the real implications for what happened. Or decide what he’s saying is not useful now and take steps to turn your attention on to other matters. Whatever you do, don’t roll over and take it. You wouldn’t take it from a drunk or your worst enemy. So don’t take it from yourself. Dispute it and get your energy and motivation back. It may just be the way to get your business on track.
Last week I started a series on the practical application of Martin Seligman’s Learned Optimism to improve your results in your work. Last week in my post What Optimisim Will Get You I explained why using an optimistic approach can get you past some of your blocks and when to use it. This week I’ll explain the three elements of the optimistic explanatory style that get you motivated and energized.
Optimism as Seligman describes it is not some sort of dewy-eyed, happy-go-lucky approach to life that someone is born with. Likewise, being pessimistic does not mean going around being grouchy all the time. Instead they are ways of explaining events in your life. And since you can learn how to use an optimistic explanatory style, you can get the benefits of being an optimist even if you’ve never thought of yourself as one before. (By the way, if you think of yourself as a “realist,” you most likely use a pessimistic explanatory style more often than not.)
We will focus here on ways to get unblocked by changing how you explain to yourself why bad things happen in your job or business. Explain setbacks the wrong way and you’ll feel helpless, like it isn’t worth trying anymore, and your career or business will suffer accordingly. Explain them in the right way and you’ll bounce back quickly from the same setbacks, sometimes with more excitement and energy than ever, leading to all sorts of good results at work. So identifying when your explanations are blocking you and changing them to more motivating language are important skills to develop.
Everyone feels at least momentarily helpless in the face of a failure. The pessimist decides he is helpless and gives up. The optimist looks at the same failure and thinks of ways to limit it so he can go on to succeed. To react to a setback with optimism, you need to look at the three Ps of how you explain what happened, or your explanatory style: Permanence, Pervasiveness and Personalization.
Permanence: Temporary (Optimistic) v. Permanent (Pessimistic)
First, Permanence. An optimist thinks of a bad thing as a temporary setback, arising out of temporary conditions that will or can be changed. A pessimist believes it is something permanent that’s going to last for a long time because it was caused by traits that will not change in himself, or the economy, or in potential buyers, or in “people.” To use the optimistic approach, look for ways that a situation is temporary or the conditions for it can be changed.
Instead of thinking “No one is going to buy from my company in such a bad economy; I’m doomed,” you might think “Yes, the economy is bad right now, but it always cycles out of downturns eventually. I just need a plan for how to get through this lean patch.” Or “What can I provide that people need now because the economy is bad.”
Instead of “That was terrible. I’ll never get the hang of sales,” think “I blew that sales pitch, but I can go back over my notes and practice for the next one, and maybe get some pointers from my friend on how to handle that kind of objection.”
Instead of “My boss ignored my idea at the meeting because she doesn’t want to try anything new. I won’t bug her about it anymore,” try something like “My boss has seemed pretty out of it lately. Maybe she has too much on her plate to consider my idea right now. I can check back with her in a few weeks to see if anything has changed.”
So if you catch yourself thinking people, or situations, or even you, are “always” or “never” a certain way, and will never change, find ways to limit your conclusions. Remember: situations and people change all the time, so “always” and “never” thoughts are usually wrong on their face. Dig deeper for ways change may happen.
Pervasiveness: Specific (Optimistic) v. Universal (Pessimistic)
Next, Pervasiveness. A pessimist thinks a setback in one area means everything is going to go bad in all areas. She sees it as a universal failure. An optimist sees the setback as limited to the one event. He sees the failure as specific. Here’s how those two explanatory styles might look:
“All bosses will throw you under the bus to save their own career (so I’ll just keep my head down” v. “This boss will throw me under the bus to save his career (and I better get my resume updated)!”
“My services are worthless” v. “My services are worthless to this guy, but maybe that guy over there needs what I do right now.”
“The job market is in the tank. No one is getting hired right now. I’m never going to get an interview” v. “The overall numbers don’t look good, but my region is picking up faster than other parts of the country” or “my industry is actually growing” or “I’m not getting hired by statistics; I just need one offer from one company with one opening. There is always turnover from people retiring, moving away, or even dying. Something will open up if I just keep sending out resumes and networking.
Personalization: Externalization (Optimistic) v. Internalization (Pessimistic)
Finally, Personalization. A pessimist internalizes the cause for a failure, saying “I’m the cause of this problem” and calls themselves names (“I’m such an idiot.” “I can’t sell lemonade to people in the desert.” “I’m a total failure in this job.”) An optimist externalizes the cause, blaming outside people or forces. (“My co-workers didn’t do their homework.”)
Two things to be aware of on this last explanatory pitfall. First, it is the least important, so if you have limited time to make changes in your own explanatory style, focus on the other two. Second, and more importantly, you will not improve if you do not take responsibility for your mistakes. If you caused a problem, or were a significant reason for a failure, own that. But don’t call yourself names. Instead look at how you can change, learn or grow from what happened. That’s the optimistic and effective approach that will lead to better results in your career or business.
For the next week, pay attention to how you use the 3 Ps when something goes wrong. Do you see it as a permanent problem that is pervasive throughout all areas that is caused by your personal failings? If you find you lean toward any of those pessimistic explanations, you will want to get started on changing your explanations so you can be more effective and energized when you want.
Coming up next, I’ll detail some of Seligman’s specific techniques for changing a pessimistic explanatory style to an optimistic one.
I’m back! I took a few weeks off to follow Stephen Covey’s advice to “sharpen the saw” (and maybe get a little downtime in to increase my creativity), and now I feel ready to get back to work in a big way. While I was away, I spent some time re-reading an oldie but goodie, Martin Seligman’s Learned Optimism. In his book, Seligman points to research that shows that, for the most part, pessimists get bad results and optimists get good results in their achievements, mood, health, and (possibly) longer life.
The book is full of great information that you can use to improve many areas of your life. I’m just going to focus here on how you can use his research to improve your work, but feel free to get your own copy of his book to get all the benefits his approach offers. Since this is important, and Seligman has a lot to say, I’m going to describe it over several articles.
In this post we’ll look at what optimism can do for you, when you should use an optimistic approach and when you should choose a more cautious, pessimistic style. Optimism can be very powerful and overcome a lot of self-imposed blocks to your success, but you wouldn’t want to use it in every situation. Sometimes a touch of pessimism is called for.
First, What an Optimistic Approach Can Do For You
When a negative event happens, big or small—maybe the boss frowns at you, a client ends the relationship, you get fired—everyone feels at least momentarily helpless. For someone with an optimistic explanatory style, it hurts, but the feeling goes away relatively quickly and they can get on with creating the life and work they want. For someone with a more pessimistic explanatory style, that helpless feeling can go on a long time, leaving them stuck right where they are. So how we explain what happens to us determines how helpless or energized we become, which affects what we do, which in turn affects what we achieve.
Let’s see how this works. Imagine your boss tells you that your work on that last report was not up to her expectations. If you are a pessimist, you think things like “I’m no good at this,” or “Bosses always shoot you down,” or “I never get anything right.” This way of thinking saps your energy, leaving you with a feeling of Why Bother. If you are no good, you never get anything right, and your boss will always shoot down your efforts, there is no point to even trying. So you lose motivation, put in less effort at work and the next thing you know your reviews go downhill and you’re stuck in a dead-end job (or are out of work!).
Now let’s look at what happens if you use a more optimistic explanation for what happened. You feel bad, of course, but soon you start telling yourself things like “I’ve been worrying about Mom’s health lately, so I probably wasn’t as focused as I could have been,” or “This project was really rushed and I just didn’t have time to do it right,” or “I really didn’t understand what my role was and so I screwed it up.” With explanations like that, you shake off the pain of the moment and start making plans to do better next time, tell your boss what you need to fix the situation, or find a new job that is a better fit for you. You don’t feel helpless for long, and you have the energy you need to take action to succeed.
So the optimists go on to clear things up with their bosses, do better on the next project, learn new skills, apply for that interesting job, and get promoted. The pessimists sit back and tell themselves there’s no point, so those positive career moves elude them. Another way of saying this is that the optimist persists in the face of challenges; the pessimist doesn’t. This means that pessimists fail more often, even when they could have succeeded.
You can see how an optimistic style could also propel a small business owner beyond her more pessimistic competitor. Say they both lose an important customer. Ms. Optimist thinks “I didn’t give him enough attention over the past month,” or “The local economy took a hit that made it hard for him to buy from me now, but I just have to find a way to hang on until the upswing happens and clients like him can come back,” or “Sometimes I lose one for reasons I can’t control, but what I provide is useful so I can always bring in more customers.”
Compare her motivation and energy level after the loss of her customer to Mr. Pessimist, who says “I’m such a loser,” or “The economy is in the tank and there’s nothing I can do about it.” Ms. O looks for ways to improve what she offers and how she gets the message out to potential customers; Mr. P hunkers down and waits for the ax to fall. Who’s going to succeed?
The Value of Pessimism
This is not to say that pessimism doesn’t have it’s place. There are definitely advantages to using pessimism in certain situations. It would seem that pessimists tend to have a better grasp on reality. Optimists see what could be; pessimists see what is. Therefore, pessimists are by and large more accurate, particularly in situations where there are unexpected and frequent disasters.
Pessimists also tend to be more cautious. While an optimist thinks that things will work out, the pessimist buys insurance just in case. Pessimists save more money for a rainy day. They avoid danger.
So a touch of pessimism belongs in every career and every life at times. The trick is figuring out when to use a pessimistic approach and when to use an optimistic one.
When to Use Optimism versus Pessimism
Here are some guidelines for when to use an optimistic approach and when to be more pessimistic in your work.
In a situation where you want to achieve, like selling, getting a promotion, or being chosen to work on a high profile project.
If you need to keep up your morale, like cold calling or networking.
Where you want to lead or inspire people.
Where creativity is needed.
Where the cost of failure is low, like applying for a job.
If you are planning for a risky or uncertain future.
When counseling others whose future is not rosy, say, in a yearly review with an underperformer.
Where physical safety is at issue.
Where the cost of failure is high.
Let’s look at that last bullet-point more closely, because it is really the crux of your decision. If the cost of failure is high, you should use a pessimistic approach. Seligman gives examples of the pilot deciding whether to de-ice the plane again or the partygoer who needs to decide whether to drive or take a taxi home. Accidents and death are high costs to pay for failure. Choose caution and pessimism in those situations.
There are many situations where the costs of failure may feel high, but in fact are quite low. Consider the salesman who has to decide whether to make another call where he may be rejected; the independent professional who is considering offering a new service; the executive who has hit a ceiling at her current employer who is thinking about using (or building) her network to look for a new position. While rejection feels bad, it doesn’t really kill you. For that reason, all of the people in these and similar situations should choose an optimistic approach.
Seligman also lists jobs that require an optimistic approach and those that need a more pessimistic one. Here they are. Only optimists need apply for:
Presenting and Acting
Highly competitive jobs
Mild pessimists, or cautious types with a keen sense of reality, do well in “‘low-defeat jobs, jobs with low turnover, jobs that call for specific technical skills in low-pressure settings.” Seligman’s examples are:
Design and safety engineering
Technical and cost estimating
Financial control and accounting
Law (but not litigation)
Personnel and industrial-relations management.
Of course, even a job that calls for a realistic approach will have times where an optimistic approach is called for. Think of an accountant. He needs to be a realist with the numbers but use a positive approach when motivating his team. Or when he needs to bring in new clients. So even if your career falls squarely into the pessimist camp, realize that there are times to be optimistic. Flexibility will be your friend.
Here’s the best news of all. You don’t have to be born an optimist to get the benefits of an optimistic approach. You can learn how to use an optimistic explanatory style, then apply it whenever you choose.
In my next article I’ll detail the elements that go into an optimistic explanatory style. It’s not just putting on rose-colored glasses! There are three specific ways of looking at events, particularly negative events, that help you move forward with energy and motivation. Next week I’ll explain what those three ways are. After that I’ll show you Seligman’s specific techniques for changing a pessimistic explanatory style to an optimistic style.
Nancy Linnerooth has been helping professionals, executives and business owners for well over a decade to get rid of their internal blocks so they can meet their career and business goals.
These internal blocks often show up as repeating patterns of behavior that undercut what they’re trying to accomplish, like procrastinating; avoiding public speaking, cold calling and networking; choking in interviews; and becoming overwhelmed and losing focus.
Nancy comes to the world of coaching with a diverse background as a practicing psychotherapist of many years and a recovering attorney who got her JD from Harvard Law School. So she understands the demands of working in a high-pressured, high-stakes world.