I’m back! I took a few weeks off to follow Stephen Covey’s advice to “sharpen the saw” (and maybe get a little downtime in to increase my creativity), and now I feel ready to get back to work in a big way. While I was away, I spent some time re-reading an oldie but goodie, Martin Seligman’s Learned Optimism. In his book, Seligman points to research that shows that, for the most part, pessimists get bad results and optimists get good results in their achievements, mood, health, and (possibly) longer life.
The book is full of great information that you can use to improve many areas of your life. I’m just going to focus here on how you can use his research to improve your work, but feel free to get your own copy of his book to get all the benefits his approach offers. Since this is important, and Seligman has a lot to say, I’m going to describe it over several articles.
First, What an Optimistic Approach Can Do For You
When a negative event happens, big or small—maybe the boss frowns at you, a client ends the relationship, you get fired—everyone feels at least momentarily helpless. For someone with an optimistic explanatory style, it hurts, but the feeling goes away relatively quickly and they can get on with creating the life and work they want. For someone with a more pessimistic explanatory style, that helpless feeling can go on a long time, leaving them stuck right where they are. So how we explain what happens to us determines how helpless or energized we become, which affects what we do, which in turn affects what we achieve.
Let’s see how this works. Imagine your boss tells you that your work on that last report was not up to her expectations. If you are a pessimist, you think things like “I’m no good at this,” or “Bosses always shoot you down,” or “I never get anything right.” This way of thinking saps your energy, leaving you with a feeling of Why Bother. If you are no good, you never get anything right, and your boss will always shoot down your efforts, there is no point to even trying. So you lose motivation, put in less effort at work and the next thing you know your reviews go downhill and you’re stuck in a dead-end job (or are out of work!).
Now let’s look at what happens if you use a more optimistic explanation for what happened. You feel bad, of course, but soon you start telling yourself things like “I’ve been worrying about Mom’s health lately, so I probably wasn’t as focused as I could have been,” or “This project was really rushed and I just didn’t have time to do it right,” or “I really didn’t understand what my role was and so I screwed it up.” With explanations like that, you shake off the pain of the moment and start making plans to do better next time, tell your boss what you need to fix the situation, or find a new job that is a better fit for you. You don’t feel helpless for long, and you have the energy you need to take action to succeed.
So the optimists go on to clear things up with their bosses, do better on the next project, learn new skills, apply for that interesting job, and get promoted. The pessimists sit back and tell themselves there’s no point, so those positive career moves elude them. Another way of saying this is that the optimist persists in the face of challenges; the pessimist doesn’t. This means that pessimists fail more often, even when they could have succeeded.
You can see how an optimistic style could also propel a small business owner beyond her more pessimistic competitor. Say they both lose an important customer. Ms. Optimist thinks “I didn’t give him enough attention over the past month,” or “The local economy took a hit that made it hard for him to buy from me now, but I just have to find a way to hang on until the upswing happens and clients like him can come back,” or “Sometimes I lose one for reasons I can’t control, but what I provide is useful so I can always bring in more customers.”
Compare her motivation and energy level after the loss of her customer to Mr. Pessimist, who says “I’m such a loser,” or “The economy is in the tank and there’s nothing I can do about it.” Ms. O looks for ways to improve what she offers and how she gets the message out to potential customers; Mr. P hunkers down and waits for the ax to fall. Who’s going to succeed?
The Value of Pessimism
This is not to say that pessimism doesn’t have it’s place. There are definitely advantages to using pessimism in certain situations. It would seem that pessimists tend to have a better grasp on reality. Optimists see what could be; pessimists see what is. Therefore, pessimists are by and large more accurate, particularly in situations where there are unexpected and frequent disasters.
Pessimists also tend to be more cautious. While an optimist thinks that things will work out, the pessimist buys insurance just in case. Pessimists save more money for a rainy day. They avoid danger.
So a touch of pessimism belongs in every career and every life at times. The trick is figuring out when to use a pessimistic approach and when to use an optimistic one.
When to Use Optimism versus Pessimism
Here are some guidelines for when to use an optimistic approach and when to be more pessimistic in your work.
- In a situation where you want to achieve, like selling, getting a promotion, or being chosen to work on a high profile project.
- If you need to keep up your morale, like cold calling or networking.
- Where you want to lead or inspire people.
- Where creativity is needed.
- Where the cost of failure is low, like applying for a job.
- If you are planning for a risky or uncertain future.
- When counseling others whose future is not rosy, say, in a yearly review with an underperformer.
- Where physical safety is at issue.
- Where the cost of failure is high.
Let’s look at that last bullet-point more closely, because it is really the crux of your decision. If the cost of failure is high, you should use a pessimistic approach. Seligman gives examples of the pilot deciding whether to de-ice the plane again or the partygoer who needs to decide whether to drive or take a taxi home. Accidents and death are high costs to pay for failure. Choose caution and pessimism in those situations.
There are many situations where the costs of failure may feel high, but in fact are quite low. Consider the salesman who has to decide whether to make another call where he may be rejected; the independent professional who is considering offering a new service; the executive who has hit a ceiling at her current employer who is thinking about using (or building) her network to look for a new position. While rejection feels bad, it doesn’t really kill you. For that reason, all of the people in these and similar situations should choose an optimistic approach.
Seligman also lists jobs that require an optimistic approach and those that need a more pessimistic one. Here they are. Only optimists need apply for:
- Public relations
- Presenting and Acting
- Creative jobs
- Highly competitive jobs
- High-burnout jobs.
Mild pessimists, or cautious types with a keen sense of reality, do well in “‘low-defeat jobs, jobs with low turnover, jobs that call for specific technical skills in low-pressure settings.” Seligman’s examples are:
- Design and safety engineering
- Technical and cost estimating
- Contract negotiation
- Financial control and accounting
- Law (but not litigation)
- Business administration
- Technical writing
- Quality control
- Personnel and industrial-relations management.
Of course, even a job that calls for a realistic approach will have times where an optimistic approach is called for. Think of an accountant. He needs to be a realist with the numbers but use a positive approach when motivating his team. Or when he needs to bring in new clients. So even if your career falls squarely into the pessimist camp, realize that there are times to be optimistic. Flexibility will be your friend.
Here’s the best news of all. You don’t have to be born an optimist to get the benefits of an optimistic approach. You can learn how to use an optimistic explanatory style, then apply it whenever you choose.
In my next article I’ll detail the elements that go into an optimistic explanatory style. It’s not just putting on rose-colored glasses! There are three specific ways of looking at events, particularly negative events, that help you move forward with energy and motivation. Next week I’ll explain what those three ways are. After that I’ll show you Seligman’s specific techniques for changing a pessimistic explanatory style to an optimistic style.
Nancy Linnerooth has been helping professionals, executives and business owners for well over a decade to get rid of their internal blocks so they can meet their career and business goals.
These internal blocks often show up as repeating patterns of behavior that undercut what they’re trying to accomplish, like procrastinating; avoiding public speaking, cold calling and networking; choking in interviews; and becoming overwhelmed and losing focus.
Nancy comes to the world of coaching with a diverse background as a practicing psychotherapist of many years and a recovering attorney who got her JD from Harvard Law School. So she understands the demands of working in a high-pressured, high-stakes world.
Contact Nancy at firstname.lastname@example.org.
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